The Big Tablecloths Co Returns Policy
What’s your return policy?
Customers who wish to return a full priced item are able to do so within 14 days of the online purchase. You must contact The BIG Tablecloth Company via email at firstname.lastname@example.org if you wish to return an item.
Products must be un-used, un-washed in original packaging (If these terms are not met, we have the right to refuse a refund). Refunds will be issued minus the cost of the original delivery and the return delivery.
How long does it take to process my returns?
We try to process your returns as soon as possible, however sometimes there are unforeseen delays and it may take up to 30 days.
Where should I send my returns?
Please contact us at info@bigtablecloths to arrange your return or exchange.
Please note all items are thoroughly checked prior to dispatch. However if any product is defective, we must be contacted within 7 days of receipt.
We cannot be held liable for any loss or damage arising from items lost, stolen or damaged after delivery has been made.
Do I have to pay for postage if I want to exchange an item?
Yes, you will have to pay for return postage yourself.
What if I want to exchange my item for something cheaper or more expensive?
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one.
How long do I have to exchange items?
As with returns, we offer you a whole month to make your mind up, except for sale items, which must be exchanged within 7 days if you change your mind. However we will not issue refunds or credits for sale items unless the product is deemed faulty.
Our returns policy is an addition to your rights at law and does not affect your statutory rights.